Guest passes

To manage guest passes, open the App Drawer then click View All > Setup > Store Configuration > Purchase Options.

Understanding guest passes

A guest pass is a type of Purchase Option that lets your clients invite guests to visit your business. Guest passes are assigned to memberships, so clients automatically receive a set number of passes each billing or renewal cycle.
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Guest passes work differently depending on the type:

  • Gym visit guest passes – Clients send an invitation to a guest by email and/or SMS, and the guest uses that invitation to check in for a gym visit.

  • Class guest passes – Clients book a guest directly into a class during the booking flow from any source. No invitation is required.
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What you can do with guest passes

Guest passes give you full control over how guests access your business:

  • Set eligibility rules to control who can redeem a pass, such as new clients only or all clients.
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  • Define how long a guest has to claim and use their invitation before it expires. If the invitation expires before the guest claims it, the pass returns to the member's available balance.
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  • Require the inviting member to be present when the guest checks in.
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  • Limit how often the same guest can be invited by the same member.
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  • Restrict guest pass usage to specific locations.
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  • Book a guest directly into a class without sending an invitation first. For more information, Manage guest pass attendees in a class.

  • Understand how cancellations, no-shows, and wait list outcomes affect a guest pass balance. For more information, see How guest passes work with class bookings.
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  • When a guest redeems a pass and a new client profile is created, the Referred By field on their profile is automatically set to the inviting member, so you don't have to track referrals manually.
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  • View a full history of a member's guest pass activity from the Guest Pass History page on their client profile.
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  • Manually adjust a client's remaining guest passes from their Passes & Memberships page.
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Getting started with guest passes

Before members can start using guest passes, follow these steps:

  1. Create a guest pass Purchase Option – Configure the rules for the pass, including the service type, eligibility, invitation limits, expiration, and location. See Manage guest passes.
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  2. Assign the guest pass to a membership – Once created, assign the guest pass to a membership and choose how many passes each member receives per billing or renewal cycle. See Set up guest passes for a membership.
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Key tips

  • Guests can only be booked into classes that are included in the client's membership. If a class isn't part of the membership, it won't be available for guest booking.
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  • Class guest passes only work for classes that require one visit credit. They can't be used for classes that require more.
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  • If a guest is already booked into a class, you can't book them in again using a guest pass.
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  • A client doesn't need to be booked into the same class to use a guest pass for a guest.

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