To manage guest passes, open the App Drawer
then click View All > Setup > Store Configuration > Purchase Options.
Understanding guest passes
A guest pass is a type of Purchase Option that lets your clients invite guests to visit your business. Guest passes are assigned to memberships, so clients automatically receive a set number of passes each billing or renewal cycle.
Guest passes work differently depending on the type:
Gym visit guest passes – Clients send an invitation to a guest by email and/or SMS, and the guest uses that invitation to check in for a gym visit.
Class guest passes – Clients book a guest directly into a class during the booking flow from any source. No invitation is required.
What you can do with guest passes
Guest passes give you full control over how guests access your business:
Set eligibility rules to control who can redeem a pass, such as new clients only or all clients.
Define how long a guest has to claim and use their invitation before it expires. If the invitation expires before the guest claims it, the pass returns to the member's available balance.
Require the inviting member to be present when the guest checks in.
Limit how often the same guest can be invited by the same member.
Restrict guest pass usage to specific locations.
Book a guest directly into a class without sending an invitation first. For more information, Manage guest pass attendees in a class.
Clients can also book guests into classes with them.
Understand how cancellations, no-shows, and wait list outcomes affect a guest pass balance. For more information, see How guest passes work with class bookings.
When a guest redeems a pass and a new client profile is created, the Referred By field on their profile is automatically set to the inviting member, so you don't have to track referrals manually.
View a full history of a member's guest pass activity from the Guest Pass History page on their client profile.
Manually adjust a client's remaining guest passes from their Passes & Memberships page.
Getting started with guest passes
Before members can start using guest passes, follow these steps:
Create a guest pass Purchase Option – Configure the rules for the pass, including the service type, eligibility, invitation limits, expiration, and location. See Manage guest passes.
Assign the guest pass to a membership – Once created, assign the guest pass to a membership and choose how many passes each member receives per billing or renewal cycle. See Set up guest passes for a membership.
Key tips
Guests can only be booked into classes that are included in the client's membership. If a class isn't part of the membership, it won't be available for guest booking.
Class guest passes only work for classes that require one visit credit. They can't be used for classes that require more.
If a guest is already booked into a class, you can't book them in again using a guest pass.
A client doesn't need to be booked into the same class to use a guest pass for a guest.