If you manage client accounts at a gym, studio, or wellness business that offers guest passes, the Guest Pass History page gives you a complete record of every guest pass a member has sent or used. You can see the full picture in one report: who was invited, whether they showed up, and what the current status is. This saves your front desk team time and reduces back-and-forth with members.
For example, if a member claims their guest never received an invite, you can open this page and immediately see when the invite was sent and what its current status is.
How to view a client's guest pass history
To view a client's guest pass history:
Click Search
at the top of the screen, enter the client's information, and click their name to open their profile.
On the client's profile menu, click Account.
Click Guest Pass History. The report loads with all guest pass activity for that member, sorted by visit date with the most recent or nearest upcoming visit at the top.
Columns in the Guest Pass History
Column | Description |
|---|---|
Guest Pass Name | The name of the guest pass. |
Type | The kind of guest pass used. Shows Gym Visit if the pass was used to send a gym invite or check a guest in for an open gym visit. |
Recipient | The guest's name. If the guest has a client profile, their name appears as a link you can click to open their profile. |
Invitation Status | The current status of the pass. Updates automatically as activity occurs. Possible statuses:
|
Invitation Sent On | The date and time the invite was sent to the guest. |
Visit Date | The date and time of the actual visit. For gym visits, this is when the guest checked in. If an invite was sent but hasn't been redeemed yet, this field shows —. |
Location | The location where the visit took place. If regional access is enabled for the guest pass, this may be a different location than the one that originally issued the pass. Appears only after check-in. |
Service | Shows Gym visit as plain text. If the visit hasn't taken place yet, this field is blank. |
Search and export
Search: Use the search bar at the top of the report to filter results by the recipient's name, email address, or phone number.
Export: Click Export to download the report. The export includes all columns: Guest Pass Name, Type, Recipient, Invitation Status, Invitation Sent On, Visit Date, Location, and Service.