How guest passes work with class bookings

This article explains what happens to a guest pass when a guest is booked into a class. You'll learn when a pass is consumed, returned, or held, depending on whether the guest attends, cancels, or is placed on a wait list.

To learn how to manage guest passes with classes, see Manage guest pass attendees in classes.

Guest no-show

If a guest is booked into a class using a client's guest pass and doesn't attend, the pass is consumed. It isn't returned to the client's available balance. The client committed a pass to hold a spot, and that spot went unused.

If your business has a no-show penalty configured, that penalty is charged to the guest's account.

Guest cancels early

If the guest cancels before the late-cancel window closes, the pass is returned to the client's available balance. No penalty is charged.

Guest cancels late

If the guest cancels after the late-cancel window has passed, the pass isn't returned to the client. If your business has a late-cancellation penalty configured, that penalty is charged to the guest's account.

Business cancels the class

If your staff cancels a class that has a guest enrolled, the pass is automatically returned to the client's available balance. No penalty is applied to the guest.

Business reschedules the class

If your staff reschedules a class, the guest's enrollment carries over to the new session automatically. The pass remains consumed.

Wait list behavior

When a class is full and a guest is added to the wait list using a client's guest pass, the pass is held. This prevents the client from accidentally using the same pass elsewhere while the wait list spot is pending.

While the pass is held:

• The client's available pass count decreases immediately.

• The pass isn't counted as used. It shows as Waitlisted in the guest pass details.

Next steps

• Manage guest passes

• View a client's guest pass history

• Adjust a client's remaining guest passes