Understanding communication with clients
Whether you're sending emails, SMS messages, or push notifications to specific individuals or groups of clients, WellnessLiving helps you keep in contact with your clients easily and effectively.
WellnessLiving provides three main methods of communication you can use to contact clients:
Emails
Email is the standard method for contacting clients.
Send up to 8,000 automated notification emails or 4,000 automated marketing emails per hour.
Send up to 60,000 automated notification emails or 40,000 automated marketing emails per day, regardless of the number of locations in your business.
SMS messages
Use SMS messaging to interact with your clients by sending notifications for their upcoming services.
WellnessLiving's Message Center allows your business to engage in full conversations with clients through text messaging. This is a great way to engage your clients and allow them to feel at ease knowing that your business is within reach.
Push notifications
Push notifications keep your clients updated with reminders and confirmations for their bookings. These notifications are "pushed" to your clients' mobile devices even when the Achieve Client App isn't open, appearing as alerts.
Send a campaign to a group of clients
To send a marketing campaign to a larger audience or client group, use the Marketing Suite. From there you can create email, SMS, and push campaigns, use templates, schedule sends, and track performance.
If you don't have an active Marketing Suite subscription, you can send bulk emails to up to 50 clients at a time.
To send a campaign or contact a group of clients without a Marketing Suite subscription:
Open the App Drawer then click View All > Clients.
Each page of the report shows 50 clients at a time. Select the checkbox at the top of the list of clients to select all clients on the page.
At the top of the page, click QUICK Contact and select Email.
Select the Template you want to use from the list and make any desired changes to the Email Content.
Click Send.
Scroll to the bottom of the report and select page 2, then repeat these steps for each page of clients you want to contact.
Key tips
2-way SMS
Standard SMS messages work as a one-way communication method, but your business can also register for 2-way SMS and conversational SMS.
Clients who don't want to receive communications
Clients can opt out of receiving email and SMS notifications from their profile in the Client Portal. To stop receiving push notifications, clients must manually change the settings in their device.