Add or update a profile image as a client

You can add or update your profile images through your browser using the Client Portal or on mobile devices using the Achieve Client App.

Browser - Client Portal

Upload a profile image in the Client Portal

To upload a profile image on the Client Portal:

1. In the top menu, click My Profile.

2. Click Edit.

3. Under Upload Image, click your current profile image. The Add Profile Picture popup opens.
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4. Click the Upload tab.

5. Click and drag an image from your computer into the popup window or click Select a photo from your computer to browse and select an image from your files.

6. Click and drag the highlighted box on the image to choose which part of the image to crop. You can also click and drag the corners of the box to crop a larger area of the image and use the Clockwise and Counterclockwise buttons to rotate the image.

7. When you are satisfied with the image, click the Complete button.

8. Click UPDATE ACCOUNT. The new profile image is saved to your profile.
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Take a photo using your device camera

To take a photo using your device camera on the Client Portal:

1. In the top menu, click My Profile.
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2. Click Edit.
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3. Under Upload Image, click your current profile image. The Add Profile Picture popup opens on the Camera tab.
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4. When prompted, click Allow while visiting the site or Allow this time to give your browser access to your camera. The live camera preview appears automatically once permission is granted.

   • Note: If you click Never allow, or if you've already blocked camera access, the live preview won't load and an error message appears. You'll need to update your browser's camera permissions manually before the Camera tab will work. For instructions, see Google Chrome Help, Mozilla Support, Apple Support, or Microsoft Support for your browser.
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5. If you have more than one camera available, select the camera you want to use from the camera source dropdown. The camera chosen when you granted permission is selected by default.
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6. Click Capture photo.
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7. Review the photo preview. If you're happy with it, click Complete. If you'd like to try again, click Retake to return to the live preview.
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8. Click Update Account. The new profile image is saved to your profile.

Mobile - Achieve Client App

To add or update a profile image on the Achieve Client App:

1. Tap the My Profile tab.

2. On the profile menu, tap Profile Details.

3. Tap the profile image circle or initials at the top of your profile.

4. Tap Select a photo and select a photo from your files.

5. Tap and drag the highlighted box on the image to choose which part of the image to crop. You can also tap and drag the corners of the box to crop a larger area of the image and use the Clockwise and Counterclockwise buttons to rotate the image.

6. When you are satisfied with the image, tap the Complete button. The new profile image is saved to your profile.