Secondary notification contacts receive email copies of eligible schedule and account-related notifications for a client. This is useful when multiple people need to stay informed. For example, when both parents of an enrolled child need to receive booking confirmations and reminders.
You can add up to five secondary contacts per client profile. Secondary contacts receive email copies only. SMS and push notifications aren't included.
Adding secondary notification contacts sends copies of notifications to additional people without changing the primary email. If you want to redirect all of a client's notifications to a relationship's email instead, see Share an email address between relationship accounts.
Key tips
Secondary contacts receive copies of all Schedule and Reminders notifications, and selected Account Management notifications (payment receipts, autopay confirmations and failures, membership freeze and unfreeze confirmations, low balance notices, and refund confirmations). Marketing and account security emails are never copied.
Secondary contacts can unsubscribe by clicking Unsubscribe in any email. This removes them from the client's list only and doesn't affect their own notification preferences or the primary contact's settings.
If a relationship-based contact updates their email on their own profile, future copies go to their updated address automatically.
Add a secondary contact from existing clients or relationships
Secondary contacts can be added from a client's existing relationships or from other clients at your business.
To add a secondary notification contact:
Click Search
at the top of the screen, enter the client's information, and click their name to open their profile.
On the side menu, click Profile Details.
In the Also send notifications to section, click the Search to add an existing client field.
Select one or more contacts from the list. Contacts are grouped as From existing relationships (showing their relationship type) and From existing clients (other clients at your business without a relationship link).
Click Save.
Add an external contact
If the person you want to notify isn't a client at your business, you can add them as an external contact.
To add an external contact:
Click Search
at the top of the screen, enter the client's information, and click their name to open their profile.
On the side menu, click Profile Details.
In the Also send notifications to section, click Add an external contact.
Under Full name, enter the contact's name.
Under Email address, enter the contact's email address.
Click Add.
Click Save.
The contact appears in the list with an External badge. If the person later registers as a client at your business using the same email address, their entry automatically updates to a client-linked contact.
Remove a secondary notification contact
To remove a secondary notification contact:
Click Search
at the top of the screen, enter the client's information, and click their name to open their profile.
On the side menu, click Profile Details.
In the Also send notifications to section, click Remove
on the contact you want to remove.
Click Save.