Viewing transactions as a client

Total Transactions

The total of number transactions that took place during the selected date range.

Failed Transactions

The total number of failed payments that were attempted during the selected date range.

Total Amount Failed

The total amount of all the failed transactions that were attempted during the selected date range.

Total Paid

The total amount of all transactions that occurred during the selected date range. Additionally, voided, refunded, or failed transactions aren’t included in this value.

Total Accounts Balance

The net amount added to your account balance, calculated as the total credits minus the total debits within the selected date range.

Purchase ID

The Purchase ID for the sale. The Purchase ID can also be found next to the Purchase Number on the receipt.

Transaction ID

The Transaction ID for the sale. The Transaction ID can also be found on the Transaction details page.

For more information see, Viewing a client’s Transaction page.

Date

The date and time the transaction was processed.

Location

The location(s) where the transaction was made.

Note: Payments applied to purchases on account made before December 16, 2025 display your home location instead.

Item

The name of the item(s) that were sold.

When a payment is made toward an item or account balance, such as a payment plan, deposit, or account payment, the applicable item is listed.

Penalty charges for a late cancel or no-show are listed as Penalty for late cancel or no-show for [service name]. When the threshold for the business's Cancellation & no-show penalties business policy is greater than one, the service name reflects the last visit that caused the client to exceed the threshold.

Note: Payments applied to purchases on account made before December 16, 2025 may not display the associated item name in the Account Balance History and may instead appear as Account Payment.

Additionally, some auto-payments that initially failed on credit card or ACH and were later charged to the client’s account balance may also appear as Account Payment. This issue is resolved for new auto-payments processed on or after March 26, 2026; however, affected auto-payments processed before this date will continue to appear as Account Payment in the Account Balance History.

Total Paid

The total amount the client paid with the associated payment method.

Payment Method

The type of payment method used to process the transaction, along with the last four digits of the card used.

Note: If a membership conversion is charged entirely to your account balance and a prorated credit from a previous membership was applied, a note icon appears beside the payment method. Hover over the icon to see the message: Includes prorated credit from [old membership name].

Payment Status

The current status of the transaction. The list of transaction statuses includes:

• Authorization Error – The credit card authorization was unsuccessful.

• Authorized Successfully – The credit card authorization was successfully processed.

• Error During Refund – The refund was unsuccessful.

• Failed – The transaction was unsuccessful.

• Full Refund – This transaction is a full refund of a prior transaction. The Purchase ID and Transaction ID should match the prior transaction.

• Fully Refunded – The transaction was successful but has been fully refunded.

• Partial Refund – This transaction is a partial refund of a prior transaction. The Purchase ID and Transaction ID should match the prior transaction.

• Partially Refunded – The transaction was successful but has been partially refunded.

• Pending – The transaction is undergoing cardholder verification.

• Purchase Error – The transaction was successful, but the purchased item, such as a Purchase Option, failed to appear in the client’s profile. This can occur when a temporary server issue interrupts the purchase. If the purchase was made using a credit card, the transaction will be voided after 30 minutes, and this payment status will be changed to Voided. If the purchase was made using ACH, cash, check, gift card, or the client’s account balance, then the transaction must be refunded.

• Successful – The transaction was successfully processed.

• Voided – The transaction was successfully canceled before the batch closed. For more information, see Transaction batches and refunds.

• Waiting for Settlement – The ACH transaction is being processed and will take up to 14 business days to settle.

Account Change

The amount your account balance has changed by during the selected date range. For example, if you make a $100 payment to your account balance and then are charged $200, your account change will be -$100.

This column will be populated with different information depending on the related Item.

Action

An expandable menu that allows your client to email or print the receipt.

Location

Use this filter to determine which transactions to include based on the business location(s) where the transactions were made.

This filter will only appear if your business has more than one location.

Payment Method

Use this filter to determine which transactions to include based on the payment methods used.

Credit Card Type

Use this filter to determine which sales to include based on the credit card provider used to complete the purchase. (VISA, Mastercard, etc.)

Payment Status

Use this filter to determine which payments to include based on their payment status.