View a client’s Transactions page

Accounting method

Use this filter to determine which sales to include based on whether accrual or cash accounting methods were used. For more information about accrual and cash accounting methods, see FAQ: Reports.

Notes:

• Manual account debits and credits will only be displayed if Accrual or Accrual & Cash are selected and won’t affect the Net Items Sold or Total Transactions summary cards.

• If you select the Accrual & Cash option for this filter, transactions may appear more than once on this page, which will cause an inaccurate value to be displayed in the Total Net Sales summary card.

• If an account tab session pass, account tab membership, or dollar value gift card was sold along with other items or as part of a package, then the account tab session pass, account tab membership, or dollar value gift card won’t be displayed when Accrual is selected.

• If you used a gift card or your account balance as part of a split payment, the payment will only appear when the Accrual or Accrual & Cash filter options are selected.

Total Transactions

The total number transactions, , excluding $0 transactions.

Manual account debits and credits won’t be included in this summary card and will only be displayed in the report if Accrual or Accrual & Cash accounting method filters are selected.

Failed Transactions

The total number of failed transactions that were attempted.

Click the summary card to filter the report to only show failed transactions.

Total Amount Failed

The total amount of all the failed transactions that were attempted.

Total Paid

The total amount of all transactions that occurred. Additionally, voided, refunded, or failed transactions aren’t included in this value.

Manual account debits and credits won’t be included in this summary card and will only be displayed in the report if Accrual or Accrual & Cash accounting method filters are selected.

Total Accounts Balance

The net amount added to clients' account balances, calculated as the total credits minus the total debits.

Date

The date and time the transaction was processed.

Location

The location(s) where the transaction was made. This column is only displayed if your business has more than one location.

Note: Payments applied to purchases on account made before December 16, 2025 display the client’s home location instead.

Items

The name of the item(s) that were sold.

When a payment is made toward an item or account balance, such as a payment plan, deposit, or account payment, the applicable item is listed.

Penalty charges for a late cancel or no-show are listed as Penalty for late cancel or no-show for [service name]. When the threshold for your Cancellation & no-show penalties business policy is greater than one, the service name reflects the last visit that caused the client to exceed the threshold.

When surcharges are enabled in your store settings, each surcharge is listed as a separate item, labeled as Credit Card Surcharge or ACH Surcharge depending on the payment method used.

Note: The following payment types may not display the associated item name in the Account Balance History or sales reports and may instead appear as Account Payment:

• Payments applied to purchases on account made before December 16, 2025.

• Some credit card and ACH auto-payments that initially failed and were later charged to the client's account balance. This issue is resolved for new auto-payments processed on or after March 26, 2026. Affected auto-payments processed before this date will continue to appear as Account Payment.

• Collection payments made directly to Aldous and Associates or to your business after a client is sent to collections. It will continue to appear as Collection Payment. To learn more, see Complete Guide to Collections.

Total Paid

The total amount the client paid with the associated payment method.

Note: If a membership conversion is charged entirely to a client's account balance and a prorated credit from a previous membership was applied, this column displays the Total After Credits amount. This is the converted membership price minus the prorated credit, rather than the full membership price.

Payment Method

The payment method used by the client to make the transaction. If the client used multiple payment methods to make the transaction, each payment method will be listed in this column.

If any notes are attached to the transaction, a Note icon will appear in this column. You can hover over the icon to display the note.

If the payment method used was a check or a gift card, the associated number will be included in this column.

Notes:

• The initial payment method used to make a purchase will be displayed as the payment method for all recurring automatic payments on the purchased item. For example, if a card reader was used as the initial payment method, Card Reader will be displayed for any recurring payments.

• If a membership conversion is charged entirely to a client's account balance and a prorated credit from a previous membership was applied, a note icon appears beside the payment method. Hover over the icon to see the message: Includes prorated credit from [old membership name].

Payment Status

The current status of the transaction.

The list of transaction statuses includes:

• Account Credited – An amount was successfully added to the client’s account balance.

• Account Debited – An amount was successfully charged to the client’s account balance.

• Authorization Error – The credit card authorization was unsuccessful.

• Authorized Successfully – The credit card authorization was successfully processed.

• Error During Refund – The refund was unsuccessful.

• Failed – The transaction was unsuccessful.

• Partial Refund – The transaction was partially refunded.

• Processing – The transaction is being processed by the gateway.

• Purchase Error – The transaction was successful, but the purchased item, such as a Purchase Option, failed to appear in the client’s profile. This can occur when a temporary server issue interrupts the purchase. If the purchase was made using a credit card, the transaction will be voided after 30 minutes, and the Purchase Error payment status will be changed to Voided. If the purchase was made using ACH, cash, check, gift card, or the client’s account balance, then the transaction must be refunded.

• Refund – The transaction is a refund for a prior successful transaction.

• Successful – The transaction was successfully processed.

• Void – The amount owed for a voided transaction was returned to the client.

• Voided – The transaction was successfully canceled before the batch closed. For more information, see Transaction batches and refunds.

• Waiting for Settlement – The ACH transaction is being processed and will take up to 14 business days to settle.

Account Change

The amount added to or deducted from a client’s account balance.

This includes charges made when a client uses their account as a payment method or when staff manually apply a charge, which appear as negative amounts.

This column will be populated with different information depending on the related Item:

• The amount manually added to a client’s account balance by a staff member.

• The amount the client paid toward their account balance.

  • This information only appears when Cash or Accrual & Cash are selected for the Accounting Method

• The amount paid to Collections.

  • This information only appears when Cash or Accrual & Cash are selected for the Accounting Method

• The amount added to the client’s account balance by an account-based membership or session pass.

• The amount refunded to the client’s account balance.

If a note is added to a payment, a notes icon appears next to the payment method; hover over the icon to view the note.

Action

An expandable menu that allows you to:

• Modify the transaction.

• View transaction details, including error codes and the corresponding reasons if the transaction failed.

• Issue a refund.

• Void the transaction.

• View, print, or email a receipt.

Notes:

• Staff members must have the required client permissions to perform these actions.

• Only credit card transactions completed within the past 24 hours can be voided from this menu.

• To return free ($0) items and adjust your inventory, select Transaction view, then refund or void the transaction.

Classes

Use this filter to determine which classes to include in the report.

Appointments

Use this filter to determine which appointment types to include in the report.

Gift Cards

Use this filter to determine which gift cards to include in the report.

Events

Use this filter to determine which events to include in the report.

Introductory Offer

Use this filter to determine whether to include introductory offers in the report.

Groups

Use this filter to determine which clients to include in the report based on their client group.

Note: This filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.

Payment Method

Use this filter to determine which sales to include in the report based on the payment methods used.

Credit Card Type

Use this filter to determine which sales to include based on the credit card provider used to complete the purchase. (VISA, Mastercard, etc.)

Payment Status

Use this filter to determine which sales to include based on the status of the payment.

Locations

Use this filter to determine which locations to include in the report.

Account Purchase Options

Use this filter to determine which account Purchase Options to include in the report.

Account Purchase Options are Purchase Options with Account Tab selected as the Purchase Option Service Category.

For more information, see Creating or modifying a membership or Creating or modifying a session pass.

Appointment Purchase Options

Use this filter to determine which appointment Purchase Options to include in the report.

Appointment Purchase Options are Purchase Options with Appointment selected as the Purchase Option Service Category.

For more information, see Creating or modifying a membership or Creating or modifying a session pass.

Class & Events Purchase Options

Use this filter to determine which class/event Purchase Options to include in the report.

Class/event Purchase Options are Purchase Options with Class/Events selected as the Purchase Option Service Category.

For more information, see Creating or modifying a membership or Creating or modifying a session pass.

Gym Purchase Options

Use this filter to determine which gym Purchase Options to include in the report.

Gym Purchase Options are Purchase Options with Gym Visits Options selected as the Purchase Option Service Category.

For more information, see Creating or modifying a membership or Creating or modifying a session pass.

Package Purchase Options

Use this filter to determine which package(s) to include in the report. To learn how to create a package, see Creating or modifying a package.

Others

Use this filter to determine whether to include other purchases in the report.

Relationship Payments

Use this filter to determine which items to include in the report based on who made the purchase; the client who received the item or the client who paid for the item.

This filter only appears if the client is a payer for another client, or if they have another client set up as their payer. For more information, see Assigning payment to a related client.

If the client pays for another client, Payer is selected by default. If the client is set up with someone paying their transactions, Recipient is selected by default.

When Payer is selected, the report will display transactions where this client paid for items.

When Recipient is selected, the report will display transactions where this client received an item.

Note: When Recipient is selected, if a client’s auto-renewing Purchase Option was paid for at the same time as another client’s auto-renewing Purchase Options, auto-payments for both Purchase Options will be displayed in one row on the report.

Bookable Assets

Use this filter to determine which Book-a-Spot assets to include in the report.

Deposit

Use this filter to determine which sales to include in the report based on whether they were made with or without a deposit.

Products

Use this filter to determine which product(s) to include in the report.

Payment Frequency

Use this filter to determine which transactions should occur based on their frequency, either One-time, Recurring, or Both.

A client’s automatic payment for a Purchase Option fails.

The automatic payment appears with a status of Failed.

The client’s account balance is debited the value of the automatic payment.

A client adds to their account balance using their credit card.

The credit card payment appears with a status of Successful and the client is listed as the user who completed the transaction.

The client’s account balance is credited the amount paid from the client’s credit card and the client is listed as the user who completed the transaction.

A staff member sells items and/or services to a client through the online store.

The purchase appears listing the names of the items and/or services, as well as the payment method and the amount paid.

N/A

A staff member refunds a client’s purchase.

A transaction with a status of Refund and a negative amount will appear temporarily until the refund is fully processed.

If the initial purchase was paid for with the client’s account balance, the amount paid for the purchase is credited to the client’s account balance.

A staff member sells items and/or services to a client who has a payer for all their purchases.

The purchase appears on the profile of the client to which the items/services were sold.

The purchase also appears on the profile of the client who is set up as a payer.

A staff member sells the same item or service to a specific client for the same amount two times in a row using the same payment method.

The payment appears with a status of Failed because the system views this as a duplicate transaction.

The staff member can immediately process the transaction using another payment method.

If the same payment method is preferred, the staff member must wait 15 minutes and then try again.