Manage your Alert Center

Each staff member has your own Alert Center where you can find updates about activity at your business. You can choose which alerts you want to receive, and whether a notification sound will play when you receive one.

Key tips

• Only staff with Receive in-app alerts permission will receive alerts.
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• Automated staff notifications are separate from alerts. Disabling them won’t disable alert notifications.
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Manage Alert Center settings

To manage your Alert Center settings:

1. Click the App Drawer then click View All > My Alerts or Setup > Staff > My Alerts.
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2. Next to each alert type there will be a Receive and Sound option.

   1. The Receive option determines which alerts you will receive. Select Alerts for all staff, Alerts for me, or No alerts.

   2. The Sound option determines if a sound will play when you receive an alert. Set the option to ON to play a sound when a new alert of that type comes in. Your settings are saved automatically.
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View alerts

Browser – Staff Back Office

To view alerts from the Staff Back Office, complete the following:

1. Click My Alerts at the top of the screen. If you have unread alerts, a number will appear here indicating how many.
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2. Click any alert in the list to view the page related to the alert.
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3. Click View more to expand the list.
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Mobile – Elevate Staff App

To view alerts from the Elevate Staff App, complete the following:

1. Tap the Alerts tab. Unread alerts will be indicated here with a blue dot.

   • After opening the Alerts tab, all unread alerts will be marked as read. Both read and unread alerts are automatically removed from the Alerts tab after seven days.

   • If you don’t have the app open, a push notification for the alert will appear on your screen. Tap the alert to open the app page related to the alert.
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2. Tap any alert in the list to view the app page related to the alert.