Enable Message Center

Your clients are already on their phones, and WellnessLiving’s Message Center meets them there. It lets clients respond directly to your SMS messages to ask questions, confirm appointments, or cancel from their wait list, without needing to call. It's two-way SMS built into WellnessLiving, available for businesses in the US, Canada, UK, and Australia.

US businesses must register for A2P 10DLC (Application-to-Person 10-Digit Long Code) before enabling Message Center. It's a carrier-level requirement that makes your messages less likely to be flagged as spam or blocked by your clients' mobile carriers, so your texts actually reach the people you're sending them to.

To learn more about A2P 10DLC, see FAQ: A2P 10DLC messaging system and What is A2P 10DLC in the Twilio Help Center.

Enable Message Center (US businesses)

To enable Message Centre for your US business, you’ll need to first Enroll for A2P 10DLC, then come back to choose a Message Center plan when your application is approved.

Once your application is approved:

• The long-code phone number allocated to your business will be displayed. You can use this number to send all your SMS messages from WellnessLiving.
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• Your phone number will be displayed on the Settings page when using Message Center.
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• Subscription fees will be billed to your account.
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Choose your Message Center plan

Once your A2P application has been approved, here’s how to select your Message Center plan:

1. Open the App Drawer then click View All > Messages.
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2. In the popup, click View Plans. Select the Message Center subscription plan that is right for you and click Get Started. Click Confirm in the popup to continue.
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3. Under Area code, enter your 3-digit area code and click Generate.

   • If you receive the error message The phone number is not available, please enter a different local area code or contact WellnessLiving support for further assistance.
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4. Select a phone number from the available options to enable sending and receiving SMS messages with your clients.
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5. Click Save to enable Message Center. Once enabled, navigate to the Messages tab to start a conversation with your clients.

Enable Message Center (non-US businesses)

Enable Message Centre for your non-US business:

1. Open the App Drawer then click View All > Messages.
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2. In the popup, click View Plans. Select the Message Center subscription plan that is right for you and click Get Started. Click Confirm in the popup to continue.
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3. Under Area code, enter your 3-digit area code and click Generate.

   • If you receive the error message The phone number is not available, please enter a different local area code or contact WellnessLiving support for further assistance.

   • Businesses based in the British Isles may use a UK area code to generate and select a phone number for Message Center.

   • Some regions, including Australia, require you to submit a regulatory application for Message Center before you can generate a new phone number.
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4. Select a phone number from the available options to enable sending and receiving SMS messages with your clients.
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5. Click Save to enable Message Center. Once enabled, navigate to the Messages tab to start a conversation with your clients.

Change the phone number

Change the phone number used for Message Center:

1. Open the App Drawer then click View All > Messages.
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2. Under Settings, click Change number

   • US businesses who wish to change their phone number may do so without resubmitting an A2P 10DLC application.
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3. Under Area code, enter your 3-digit area code and click Generate.
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4. Select a phone number from the available options to enable sending and receiving SMS messages with your clients. Click Save.