CAASI is an AI front desk that helps you get information and support from the WellnessLiving businesses you visit. Whether you're looking for information about the businesses, need help booking a service, or want to connect with staff, CAASI is here to help 24/7.
Key tips
CAASI's availability and features depend on the business's settings.
Booking requests made through CAASI may need approval from staff before they're confirmed.
How CAASI can help you
CAASI can:
Answer questions about the business, its services, and policies.
Check your account balance.
Help you connect with a staff member if your question needs more assistance.
Chat with you and make recommendations about wellness topics, such as exercise, relaxation, and skincare.
Book a one-time class, appointment, asset, or event on your behalf.
Cancel a service booking.
Remove you from a wait list.
Find Purchase Options, products, and gift cards and send you a link to complete your purchase in the Client Portal.
Keep in mind that CAASI can only complete a booking for you when:
You already have an active membership or pass that covers the service you want to book.
The service doesn't require payment upfront to hold your spot.
The service doesn't require you to sign a waiver before booking.
The service doesn't ask you to fill in extra information before your spot is confirmed.
If any of these apply, CAASI will let you know it can't finish the booking and will send you a link to complete it yourself, or connect you with a staff member.
Where to find CAASI
Depending on the business's setup, you can access CAASI in the following ways:
Business website – Open the business's website and click CAASI to begin a conversation.
Achieve Client App – Open the app and tap CAASI on the home screen.
Chat with CAASI
To chat with CAASI:
Click or tap CAASI to open the chat window.
Choose one of the suggested messages, or type your own question.
Follow the prompts to continue the conversation.
CAASI will guide you step by step until your request is complete or the conversation is forwarded to a staff member for a personal follow-up.