Change a client’s email address

Staff members can change the email address associated with a client’s profile. This email is used by the client to sign in to the Client Portal, to check in to classes or appointments using the Self Check-In Kiosk, and to receive notifications and content from your business.

Change a client's email address

To change a client's email address, complete the following:

1. On the Top Nav Bar, click the Search button , enter the client’s information in the box, and select the client from the list.
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2. On the side menu, click Profile Details.
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3. Under Email, enter the new email address.
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4. Click Save.
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   • If the message Client Email already exists in WellnessLiving appears:

     1. Create a new profile using the email you want to use.
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     2. Once the profile is created click the three dots in the top right and select Merge Profile.
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     3. Enter the name of the original client profile and click Merge.