Troubleshooting
29 articles
- Why are my emails blacklisted?
- Why is my barcode scanner not scanning barcodes?
- WellnessLiving.com DNS errors
- Why does *|MC_PREVIEW_TEXT|* appear in my email campaigns?
- Why can’t I book a service with a Purchase Option?
- Why isn’t the eDynamo card swiper working?
- Why are client Purchase Options not displaying the correct visits?
- Why did a transaction with a shared credit card fail?
- Why can’t I assign a staff member to a service?
- Why does “This page uses cookies. To continue, open widget in a new tab.” appear when viewing my widgets?
- Why did I receive error 253 “The transaction was declined by our Risk Management department”?
- Why can’t clients book classes through ClassPass?
- Why did I receive the “Widget URL is broken (skin id is not specified)” error?
- Why can’t my client sign in to the Client Portal?
- Why does an ACH payment show a status of Failed?
- Why can’t I pay for an unpaid event from the store?
- Why is a discount code not working?
- Why aren’t staff members receiving email or SMS notifications?
- Why can’t I open the Achieve Client App or Elevate Staff App?
- Why does the schedule show the wrong time?
- Why is there a discrepancy between the number of visits on a session pass and the attendance restriction allowance?
- Why is WellnessLiving taking so long to load?
- Why isn’t my client showing up in the search results?
- Why is the system billing a different payment method for Purchase Option auto-payments?
- Why does my client’s credit card show that it’s been double billed when their client profile shows no duplicate transactions?
- Why can't clients apply event purchases to event visits
- Why can't I import data to QuickBooks?
- Why are assets reserved for a class still bookable for other clients?
- Why isn't the Dynamag card swiper working?