Add, modify, or delete cancellation and no-show penalties

Cancellation and no-show penalties help wellness and fitness businesses protect revenue and ensure staff are compensated fairly. You can easily add, modify, or delete penalties for late cancellations and no-shows, allowing you to customize fees based on different service types.

Add a cancellation and no-show penalty

To add a cancellation and no-show penalty in WellnessLiving, complete the following:

1. Click the App Drawer then click View All > Setup > Business > Business Policies.
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2. On the Business Policies menu, click Cancellation.
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3. Under Cancellation & No-Show Penalties, click Add Penalty.
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4. Under Type and Threshold, configure the following:

   • Under Type, select whether the penalty will apply to late cancels, no-shows, or both.
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   • Under Threshold, set the threshold for when a client will incur a penalty. For example, if you want to limit clients to one cancellation or no-show a week before incurring a penalty, set this to 1 time(s) in 1 week(s).
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5. Under Penalty, set the type of penalty a client will receive:

   • Flag client account – Sets a flag on the client's account, preventing them from booking future sessions until the flag is removed.
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   • Charge client [number] [$] [%] – Charges the client a set dollar or percentage amount as a penalty.
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6. Under Applicable client types, select the client types that may incur this penalty.
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7. Under Applicable services, select which service types will use these penalty rules.
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8. Click Add.

Modify a cancellation and no-show penalty

To modify a cancellation and no-show penalty in WellnessLiving, complete the following:

1. Click the App Drawer then click View All > Setup > Business > Business Policies.
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2. On the Business Policies menu, click Cancellation.
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3. Under Cancellation & No-Show Penalties, find the penalty you want to edit, then click Action next to it.
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4. Click Edit.
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5. Update the penalty as needed.
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6. Click Save.

Delete a cancellation and no-show penalty

To delete a cancellation and no-show penalty in WellnessLiving, complete the following:

1. Click the App Drawer then click View All > Setup > Business > Business Policies.
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2. On the Business Policies menu, click Cancellation.
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3. Under Cancellation & No-Show Penalties, find the penalty you want to delete, then click Action next to it.
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4. Click Delete.
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5. In the confirmation popup, click Delete. The penalty will be permanently deleted.