If the event's booking policies allow for make-up sessions, clients that miss a session can have their missed session applied as a make-up session at a later date. Front desk staff can complete this process directly from the client's attendance history.
Key tips
Late cancels are not eligible for make-up sessions.
The price of the make-up session should be equal to or less than the price of the original session. If the make-up session price is higher, the system will not allow you to apply the original purchase option to cover it. You'll need to collect the difference separately or choose a different session.
Apply a make-up session
To apply a make-up session:
Click Search
at the top of the screen, enter the client’s information, and click their name to access their client profile.In the side menu, select Attendance > Attendance History.
Click the Remove Visit button for the missed session. This marks the session as a missed visit in the system, but does not delete the attendance record. The Purchase Option that was used for the missed session becomes available to reassign.
Next to the session you want to set as the make-up session, click the Edit button in the Paid With column.
In the Edit menu, select the Purchase Option from the client’s session you previously canceled. This is the purchase option that was freed up when you marked the original session as missed.
Click Apply to confirm the payment.