Resetting rewards points from the leaderboard lets you start fresh for all your clients at once, whether you're wrapping up a contest or clearing balances at the end of a season. You can reset all-time earned points, points from a specific contest, or points earned during a date range.
Reset rewards points for all clients
To reset rewards points for all clients, complete the following:
Open the App Drawer
then click View All > Rewards > Leaderboard.
Under View Contest, in the list:
To reset all rewards points, select All-Time Leaderboard.
To reset rewards points for a specific contest, select the contest.
To reset rewards points for a specific date range, under Filter by Date, select a start date and an end date, then click Go.
Choose one of the following options:
Click Reset All-Time Earned Points. This may result in negative point balances for clients who have previously redeemed rewards points.
Click Reset Current Available Points. This sets positive rewards points balances to 0. Clients with a balance of 0 or negative are not affected by this reset.
In the confirmation popup, click Reset.
Next steps
After resetting rewards points for all clients, you may want to review individual client profiles to confirm their balances are as expected.