As a client, you can attend virtual services directly through the Client Portal or Achieve Client App with businesses using FitLIVE or a non-integrated virtual service provider. You can also attend virtual services using the virtual meeting link provided in their service notifications.
Browser – Client Portal
To attend a virtual service using the Client Portal:
Sign in to the Client Portal.
In the session reminder banner, click Join.
The banner appears at the top of every page in the Client Portal when you have an upcoming virtual service within its join window. If more than one virtual service is starting around the same time, banners are stacked at the top of the page.
If the service hasn't started, the start time will display. Click the link to join at the start time and wait in the waiting room, refreshing the page as needed.
Mobile – Achieve Client App
To attend a virtual service using the Achieve Client App:
Tap the My Schedule tab.
If you are attending a virtual class, you can instead tap Classes on the Book Now tab.
Tap the Join button next to the service you want to attend.
If you don’t have your first name, last name, and email address associated with your client profile, you will be directed to a Zoom sign up page. Submit the required information.
If the service hasn’t started, the expected start time shows. If it has, Zoom will launch and the session will begin.